Service Disclaimer

General Information Accuracy

We make every effort to keep the information on our website current and accurate. That said, things change quickly in mobile development – platform updates, new requirements, shifting best practices. We can't guarantee that every detail on our site will be 100% up-to-date at all times.

The technical specifications, timelines, and capabilities described on our website reflect our understanding as of the date published. If something critical depends on specific technical details, please contact us directly to confirm current information rather than relying solely on website content.

Service Delivery Limitations

Project Timelines

We provide estimated timelines based on typical project scopes and our past experience. However, app development involves many variables that can affect schedules:

• Changes in project requirements or scope during development
• Unexpected technical challenges specific to your app's functionality
• Third-party service integrations that take longer than anticipated
• Platform approval processes beyond our control (App Store, Google Play)
• Client feedback cycles and approval delays

While we work diligently to meet agreed-upon timelines, we cannot guarantee specific completion dates until we've thoroughly assessed your particular project requirements.

Technical Performance

We build apps using current best practices and test across multiple devices. But mobile ecosystems are complex. Devices have different capabilities, operating system versions vary, and user environments differ widely. We can't guarantee your app will perform identically on every single device or configuration in existence.

What we do promise is to address any significant performance issues that arise during our testing phase and support period. If problems come up after launch, we'll work with you to find solutions, though some fixes may require additional development work depending on their nature.

Third-Party Services and Integrations

Many modern apps rely on external services – payment processors, mapping APIs, authentication systems, cloud storage, and more. When your app integrates with these third-party services, their reliability becomes part of your app's reliability.

We can't control or guarantee the availability, performance, or policies of these external services. If a payment gateway goes down, an API changes unexpectedly, or a third-party service discontinues a feature your app uses, that's beyond our control.

We'll help you choose reliable services and implement integrations properly, but you should understand that dependence on external services means accepting some level of risk that falls outside our responsibility.

Platform Store Approval

Getting your app approved by Apple's App Store or Google Play involves following their guidelines, which can be detailed and sometimes interpreted differently by different reviewers. We build apps with these guidelines in mind, but we cannot guarantee approval on the first submission.

Sometimes apps get rejected for reasons that seem inconsistent or unclear. When this happens, we'll work with you to address the feedback and resubmit. However, if approval requires significant changes to core functionality or business model, that may involve additional development beyond the original scope.

The approval process timeline is also outside our control. While typical review times are a few days to a week, they can sometimes take longer depending on the platform's current workload and review priorities.

Business Outcome Expectations

We build functional, well-designed apps. What we don't do is guarantee business results from those apps. Your app's success in the market depends on many factors beyond our control:

• Market demand for your product or service
• Your marketing efforts and user acquisition strategy
• Competition in your app category
• Pricing and monetization effectiveness
• User support and ongoing engagement efforts
• Timing and market conditions

We can share insights from our experience about what tends to work well in mobile apps, but we're not business consultants or marketing experts. The technical quality of your app is just one piece of the business success puzzle.

Professional Advice Limitations

While we have extensive experience building mobile apps, we're not lawyers, accountants, or business strategists. Any suggestions we make about app features, monetization approaches, or business models come from a technical perspective, not professional business or legal advice.

If your app handles sensitive data, involves financial transactions, operates in a regulated industry, or has significant legal considerations, you should consult with appropriate professionals in those fields. We'll build what you need from a technical standpoint, but we can't advise on legal compliance, financial planning, or business strategy beyond the technical implementation.

Security Considerations

We implement security best practices in every app we build – secure data transmission, proper authentication, encrypted storage where appropriate. However, no system is completely immune to security risks, especially as new vulnerabilities are discovered over time.

Your responsibilities include:

• Keeping any admin systems or backend services properly secured
• Managing user data responsibly and in compliance with relevant regulations
• Applying security updates we provide in a timely manner
• Notifying us promptly if you discover any security concerns

We can't be held liable for security breaches that result from factors outside our control, such as compromised user credentials, server vulnerabilities on hosting providers you choose, or social engineering attacks on your organization.

Intellectual Property and Content

You're responsible for ensuring that all content, images, text, and functionality you want in your app doesn't infringe on anyone else's intellectual property rights. This includes:

• Text and descriptions you provide
• Images, logos, and graphics you supply
• Audio or video content you want included
• Brand names and trademarks you use

While we can flag obvious concerns we notice, we're not conducting comprehensive IP searches or legal reviews. If you use content that violates someone's rights, that's your responsibility, not ours.

Limitation of Liability

To the maximum extent permitted by applicable law in Japan, RelayChainCom's liability for any claims related to our services is limited to the amount you actually paid us for those services.

We're not liable for:

• Lost profits or business opportunities
• Data loss that results from factors outside our control
• Indirect or consequential damages
• Issues arising from your misuse of the delivered app
• Problems caused by modifications you or others make to our work

This might sound harsh, but it's standard in software development. Projects have defined scopes and budgets, and unlimited liability would make it impossible to offer services at reasonable rates.

Changes to Services and Terms

We may update our services, methodologies, and terms from time to time as our business evolves and technology changes. When we make significant changes that affect active projects, we'll notify clients directly.

For general website content and service descriptions, we may make updates without individual notification. It's worth checking back periodically if you're considering working with us, to make sure you're seeing current information.

Geographic Considerations

We're based in Hiroshima, Japan, and our services are provided under Japanese law. However, we work with clients in various locations and build apps that may be used globally.

If you're located outside Japan or if your app will operate internationally, you may have additional compliance requirements we're not familiar with. We'll do our best to accommodate technical requirements you specify, but ensuring compliance with laws and regulations in your jurisdiction is your responsibility.