Privacy Policy

Information We Collect

When you reach out to discuss a project or become a client, we gather certain information to provide our services effectively. Here's what we collect and why:

Direct Information You Provide

Technical Information

Our website collects some technical data automatically when you visit. This includes your IP address, browser type, device information, and pages you view. We use this to improve site performance and understand how visitors interact with our content.

Project-Related Data

During app development, we may handle data related to your application's functionality. This could include test user accounts, sample data, analytics configurations, and API credentials necessary for development and deployment.

How We Use Your Information

We're not in the business of selling data or spamming you with marketing. Your information serves specific purposes related to delivering quality app development services:

Data Storage and Security

We store your information on secure servers located in Japan, with encrypted backups maintained according to industry standards. Our team follows strict protocols to protect your data:

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and update our security protocols to address emerging threats.

Sharing Your Information

We don't sell your data. Period. However, we do share certain information with trusted partners when necessary for project completion:

All third-party providers we work with comply with applicable data protection regulations and maintain their own security standards. We verify their practices before sharing any client information.

Your Rights Under Japanese Law

Japan's Act on the Protection of Personal Information (APPI) grants you specific rights regarding your data. We respect these rights and make it straightforward to exercise them:

Access and Correction

You can request to see what personal information we hold about you at any time. If you spot something inaccurate, let us know and we'll correct it promptly. Just send an email to info@relaychaincom.com with your request.

Data Portability

Want to take your data elsewhere? We'll provide your information in a commonly used format. This applies to data you've directly provided to us during our work together.

Deletion Requests

You can ask us to delete your personal information. We'll honor this request unless we have a legitimate reason to retain certain data, such as completing contractual obligations or meeting legal requirements. We'll explain our reasoning if we can't delete everything immediately.

Objection and Restriction

If you believe we're processing your data inappropriately, you can object to specific uses. We'll review your concerns and adjust our practices accordingly, or explain why we need to continue processing.

Data Retention

We don't keep your information forever. Our retention periods depend on the type of data and legal requirements:

After these periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases.

International Data Transfers

While we primarily operate within Japan, some of our development tools and services have servers in other countries. When your data crosses borders, we ensure adequate protection through:

Most client data stays within Japan's borders. When international transfer is necessary for technical reasons, we'll inform you and explain the safeguards in place.

Cookies and Tracking

Our website uses minimal tracking technology. We employ cookies primarily for functional purposes like remembering your preferences and maintaining secure sessions.

We use analytics to understand how visitors use our site, but this data is anonymized. You can disable cookies in your browser settings, though some site features might not work as smoothly.

We don't use advertising cookies or share browsing data with ad networks. Our focus is on building apps, not building advertising profiles.

Changes to This Policy

As our business grows and regulations change, we may update this privacy policy. When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top.

We recommend reviewing this policy periodically, especially before starting a new project with us. Continued use of our services after changes indicates acceptance of the updated terms.

Children's Privacy

Our services target businesses and adult decision-makers. We don't knowingly collect information from individuals under 16. If we discover we've inadvertently gathered such data, we'll delete it immediately.

If you're developing an app that collects children's data, we'll work with you to implement appropriate protections and comply with applicable regulations.